This notice explains what personal information we collect when you use blestonex.com or send us an enquiry, what we do with it, who else handles it, and how long we keep it. We have tried to write it plainly and to describe what our systems actually do.
Who we are
Blestonex Global Services Ltd (RC 8363089), 35 Chief Simon Eke Street, Alcon, off Woji, Port Harcourt, Rivers State, Nigeria, is responsible for the personal information described here.
Contact us about anything in this notice at info@blestonex.com or on WhatsApp at +234 703 207 8669.
Enquiries about cakes, catering and home-care products are handled by Chidamsel, our catering line. Those enquiries go to our catering desk as well as to our office.
What this notice covers
Our website, blestonex.com; the enquiry desk on the website; and enquiries you send us by WhatsApp or email. Our Word Heist app has its own privacy notice.
Browsing the website
We do not use analytics, advertising trackers or tracking cookies. We do not follow you around the internet and we do not build a profile of you.
Like almost every website, some parts of the page are delivered by other companies, whose servers will see your IP address and basic browser details when your browser asks for them:
- Cloudflare delivers the website and may set a small cookie that is strictly necessary to protect the site from abuse.
- Google Fonts supplies the typefaces the site uses.
- Unsplash supplies a few photographs on some division pages.
Using the enquiry desk
Replies on the enquiry desk are written by an AI assistant. It takes the details of your enquiry and passes them to the right person in our team. It does not set prices, confirm dates, accept or refuse orders, or make any decision about you. People at Blestonex do all of that.
What we collect. Whatever you type into the chat. Usually that is your name, a phone number or email address, your location, and the details of what you need.
Why. To answer your enquiry, put you in touch with the right person, and prepare a quotation. We use it because you asked us to, as a step towards a possible agreement with you.
What happens to it. When the assistant has the details it needs, a summary of your enquiry is emailed to our team so that a person can contact you. If you close the page part-way through a conversation, what you had already told us is still sent, so your enquiry is not lost. If you press Continue on WhatsApp, WhatsApp opens with that summary already written for you to send.
Other information used by the desk.
- Your IP address is used to limit how many messages can be sent from one connection, so that the service cannot be abused. It is kept for no more than two days.
- A random reference number for each conversation, which stops the same enquiry reaching us twice. It is not linked to who you are.
Who else handles your information
We use a small number of service providers to run the enquiry desk. They handle your information on our behalf and only to provide their service to us.
| Provider | What they do for us |
|---|---|
| Anthropic | Runs the AI assistant that writes replies on the enquiry desk. Your messages are sent to Anthropic to produce each reply. |
| Cloudflare | Hosts the website and the enquiry desk, stores the enquiry record, and delivers the enquiry emails to our team. |
| Google (Gmail) | The mailboxes where our team receives your enquiry. |
| Meta (WhatsApp) | Only if you choose to continue your enquiry on WhatsApp, or contact us there. |
We do not sell your information, and we do not use it for advertising.
Information processed outside Nigeria
Some of these providers process information on servers outside Nigeria, including in the United States. We use them because they are reliable and secure, and we send them only what is needed to handle your enquiry.
How long we keep it
| Information | How long |
|---|---|
| Enquiry record in our system | 90 days, then deleted automatically |
| Your IP address, for limiting messages | No more than two days |
| Enquiry emails in our inbox | As long as we need them to deal with your enquiry and any work that follows |
| Records of work we carry out for you | As long as the law requires us to keep business and tax records |
Your rights
Under the Nigeria Data Protection Act 2023 you can ask us to:
- tell you what personal information we hold about you, and give you a copy;
- correct anything that is wrong;
- delete your information;
- stop or limit how we use it, or object to our using it;
- give you your information in a form you can take elsewhere.
Where we rely on your consent, you can withdraw it at any time. To use any of these rights, email info@blestonex.com or message us on WhatsApp. We will respond without undue delay.
If you are not satisfied with how we have handled your information, you can complain to the Nigeria Data Protection Commission at ndpc.gov.ng. We would appreciate the chance to put things right first.
Children
The enquiry desk is meant for adults making enquiries for themselves, a business or a school. If you believe a child has given us personal information through it, contact us and we will delete it.
Keeping it secure
Information travels to and from the website over encrypted connections, and access to enquiries is limited to the people who need them to do their work.
Changes to this notice
If we change how we handle personal information, we will update this page and the date at the top.